•Please note that Jailbroken devices are not fully supported, If it's jailbroken, we recommend that you return the device to original configuration.
•Close the app and relaunch it.
From the home screen, click the home button twice (or do the 4-finger swipe upwards) to show open apps and swipe the app picture upwards to close.
•Power off and/or reset your device
Press and hold sleep button until power off swipe displays, then power off or
Press and hold both sleep button and home button for 10 seconds until Apple logo appears.
•Always make sure to upgrade your device to the latest iOS version it supports
Either via your iTunes sync or over the air (Via Settings>Software Update)
•Check that your device is not full (settings>general>usage) Make sure you have several MB available for temp or update files.
•Ensure your Date/Time settings and Time Zone are correct.
Settings>General>Date & Time
If you are still having problems or concerns, please contact us via email: email@example.com.