.

Support Center

Outage 20/09/2015

Last Updated: Oct 06, 2015 01:16PM UTC
At about 10:35 a.m. BST On Sunday, September 20, players of both Rival Kingdoms and Samurai Siege experienced an issue caused by a fault with one of our service providers.

We are aware of the issue and are working hard to resolve it. Our engineers are currently working to restore the game as quickly as possible.  

We will keep players informed via our Twitter accounts and make an announcement there when the games are available:
We apologise for the inconvenience this may cause and commit to have this resolved as soon as possible.

The Space Ape support team

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Update -
17:33 BST
Both games are now 100% out of Maintenance. Thank you for your patience from the outage that we had. We sincerely apologize for any inconvenience that was brought on by this.

Update - 17:00 BST
Rival Kingdoms is now fully out of Maintenance. Samurai Siege is still in soft maintenance and slowly bringing it online 100%


UPDATE - 16:45 BST
We are currently opening up the game services slowly to ensure a smooth transition to get everyone back into Samurai Siege and Rival Kingdoms.  We appreciate everyone's patience from this outage. 

UPDATE - 16:00 BST
We are actively looking to resolve the connection problems that are on-going. Please be assured that we will be getting everything up and running as soon as possible. We appreciate your patience through this matter and hope to be online soon.


UPDATE - 15:00 BST
We are still looking to resolve these problems on-going. We apologize for the inconvenience that this may be causing to all of our players. Please check our Facebook, Twitter, and here for more info as the day goes on. 

UPDATE - 14:00 BST
W
e are still working on resolving the connection problems that have impacted both games. We appreciate your continued patience on this.

UPDATE - 13:00 BST
We are still working on the issue impacting the games and appreciate your patience.





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Contact Us

support@spaceapegames.com
https://cdn.desk.com/
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