Support Center

Loot Link Troubleshooting

Last Updated: Nov 30, 2018 12:24PM UTC
If you are having trouble with redeeming your loot link, please try the troubleshooting steps below:

Remember it is only possible to redeem one loot link per group. If you've already redeemed a loot link from a specific group, you will be unable to claim another.
  • Before clicking on a Loot Link, please make sure to open the app, update, then close the app. The Loot Link will not be redeemed if the application is open.
  • If the Loot Link does not work on the first try, please try closing the game and clicking the link again.
  • There are currently known issues using Loot links with the Chrome Browser. Please use a different browser.
  • You must have the game installed from the Apple App Store or the Google Play store to redeem a link. 
  • Please click the button to launch the app to redeem the link. It will not work with you just clicking "open" on the app store.

If you're still unable to redeem your loot link after following the troubleshooting steps above, please contact our support.

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