In-app purchases are non-refundable. Our goal is to keep the game fair for all players and we reserve the right to remove any refunded purchases, content, or in certain cases to close the account without further refund.
This may mean we remove coins, ancients, buildings, builders, resources, or chests, or items obtained from converting these items. In the event that we are unable to remove the items, or you would enter a negative balance, or you have received multiple refunds, we will permanently close the account without further refunds.
When you purchase items in the game and consume them, you are receiving an advantage. When payment for an order is cancelled we remove the advantage and the items received.
To prevent unauthorized purchases from happening we recommend that you safeguard your account with a tough to guess password/pin. Instructions on how to set this up for IOS and Android devices are below:
User restrictions to prevent unwanted purchases on IOS devices
Preventing accidental or unwanted purchases on Google Play https://support.google.com/googleplay/answer/1626831