We have taken this opportunity to again remind our players that foul play in Siege will not be tolerated and are once again advising you on our policies.
As we take these issues very seriously, our standard operating procedure on all of our games is to run game-wide checks regularly and investigate any cases reported. These checks are done in real-time, hourly, weekly, and periodically (dependent on the issue - such as refund abuse). As most of our community is aware, we apply sanctions ranging from event rewards removal escalating to permanent bans depending on the severity.
What not to do?
The use of Bluestacks is tolerated. Please be aware that Samurai Siege is not optimized for this software and we cannot guarantee good performance and game fluidity on this platform. Also, we will not provide support for accounts played in Bluestacks. If your account is stolen, corrupted, bricked, otherwise tampered with or shows any issues that are Bluestacks related, we will not retrieve or restore your account, and might not be able to provide troubleshooting for it. However, we are still able to screen for this and will take any action deemed necessary if an account using Bluestacks is found to be using this 3rd party app to play in a way deemed inappropriate by the devs or unfair to the rest of the community.
The use of bots or third party applications used to simulate game play, with or without the presence of the player, are deemed inappropriate usage of the game by the devs and unfair to the community. For this reason, we will also be running checks for accounts using these tools and will apply the same type of sanctions normally applied to regular cases of foul play. Please note this may include permanent bans.
- Exploiting a Bug/Loophole
Players found in violation of this rule are subject to recall of the items gained via this exploit. Substitutions for items removed may be made at the discretion of the customer support team.
Accounts found to be in violation of this rule multiple times could face the same type of sanctions normally applied to regular cases of foul play. Please note this may include permanent bans.
What could happen to your account?
Any players suspected of foul play are likely to have their account suspended for a short period of time while we run an investigation. The account will not be released until we have concluded the investigation. For this reason, we cannot guarantee the account will be available in time for events, sales or other time sensitive opportunities. If no proof of foul play is found, the account will be released, however, there will be no compensation for honor points lost, rewards or camps expired during that time.
If there is proof of foul play backed by our logs and/or data, the account will be suspended immediately. Prizes obtained through foul play will be removed from the account permanently.
Once an account is suspended it will then be up to the team to decide if the account will be released after a certain period of time, based on an internal set of criteria, or if it will remain suspended indefinitely/permanently. The decision by Space Ape is final.
If your account happens to have VIP status and is indefinitely/permanently banned, this status could/will be stripped from it.
As per our policy, we will show no leniency to any players whose accounts were jeopardized or banned as a result of sharing your login information. It’s each player's responsibility to ensure the safety of their account. If you think your account might have been jeopardized, please change your passwords and/or contact Apple or Google to enquire what else can be done in order to secure it.
How do we detect foul play?
We use a combination of custom tools, analytics, and the assistance of our community to detect these issues. As this is a high priority for our team to ensure an uncompromised experience for our players, we are continually evolving and defining new processes and procedures to tackle these emerging issues.
If you suspect a player for foul play, please do let us know through firstname.lastname@example.org so we can run an investigation and, by consequence, take any action deemed necessary.